Exchanges should be made within 14 calendar days of delivery, with the returned items being unworn and in new condition. US OrdersTo start your exchange, go to https://rad-global.com/returns and include the following information:. UK & EU OrdersTo st

Exchanges should be made within 14 calendar days of delivery, with the returned items being unworn and in new condition.US Orders To start your exchange, go to <a href="https://rad-global.com/returns" id="isPasted">https://rad-global.com/returns</a> and include the following information:<ul><li>The order number attached to your email confirmation (including RAD.US. )</li><li>The zip code that was used for your shipping address</li></ul>UK &amp; EU Orders To start your exchange, go to <a href="https://uk.rad-global.com/returns" id="isPasted">https://uk.rad-global.com/returns</a> and include the following information:<ul><li>The order number attached to your email confirmation (including RAD.UK.)</li><li>The postcode that was used for your delivery address</li></ul><style type="text/css" id="isPasted"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-style: normal;">First pair of R.A.Ds?<span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-size: 10pt; font-family: Arial, Helvetica, sans-serif; font-style: normal;"> <span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; font-style: normal;">If you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.

Can I make an exchange?

All returns should be made within 14 calendar days of delivery, with the returned items being unworn and in new condition. First pair of R.A.Ds? If you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy fro

All returns should be made within 14 calendar days of delivery, with the returned items being unworn and in new condition.&#xA0;<span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" id="isPasted" style="font-size: 18px; font-family: Arial; font-style: normal;">First pair of R.A.Ds?&#xA0;<span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"> <span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-size: 14px; font-family: Arial; font-style: normal;">If you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically, available only to orders made on the US or UK site. US Orders<ul id="isPasted"><li>Returns will incur a handling fee of $7 - this will be automatically deducted from the total refund amount.&#xA0;</li><li>For the full returns policy, see <a href="https://rad-global.com/policies/refund-policy">here</a>.</li></ul> To start your return, go to <a href="https://rad-global.com/returns">https://rad-global.com/returns</a> and include the following information:<ul><li>The order number attached to your email confirmation (including RAD.US.).</li><li>The zip code that was used for your shipping address.</li></ul> UK &amp; EU Orders<ul id="isPasted"><li>UK returns will incur a restocking fee of &#xA3;4.99 - this will be automatically deducted from your refund. EU returns will incur a 20&#x20AC; restocking fee.</li><li>For the full returns policy, see <a href="https://uk.rad-global.com/policies/refund-policy" rel="noopener noreferrer" target="_blank">here</a>.</li></ul> To start your&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">return for either UK or EU, go to <a href="https://uk.rad-global.com/returns">https://uk.rad-global.com/returns</a> and include the following information:<ul><li>The order number attached to your email confirmation (including RAD.UK.).</li><li>The postcode that was used for your delivery address.</li></ul> CA Orders<ul id="isPasted"><li>Returns will incur a handling fee of $15 - this will be automatically deducted from the total refund amount.&#xA0;</li><li>For the full returns policy, see <a href="https://rad-global.ca/policies/refund-policy">here</a>.</li></ul>To start your return, please email <a href="mailto:support@rad-global.com">support@rad-global.com</a> and include the following information:<ul id="isPasted"><li>The order number attached to your email confirmation (including RAD.CA.).</li><li>The postal code that was used for your delivery address.</li></ul><style type="text/css" id="isPasted"></style>

How do I make a return?

We're sorry to hear there's an issue with your order. Please drop support@rad-global.com an email with a picture of the fault and your order number for us to review!

We&apos;re sorry to hear there&apos;s an issue with your order. Please drop <a href="mailto:support@rad-global.com">support@rad-global.com</a> an email with a picture of the fault and your order number for us to review!&#xA0;

There's a fault with the shoes I've ordered. What should I do?

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Returns & Exchanges

Can I make an exchange?

How do I make a return?

There's a fault with the shoes I've ordered. What should I do?