First pair of R.A.Ds? If you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically, available only to orders made on

<span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" id="isPasted" style="font-size: 18px; font-family: Arial; font-style: normal;">First pair of R.A.Ds?&#xA0;<span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"> <span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-size: 14px; font-family: Arial; font-style: normal;">If you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically, available only to orders made on the US or UK site.&#xA0;US OrdersTo start your return, head to our returns portal <a href="https://rad-global.com/returns">https://rad-global.com/returns</a> and include the following information:<ul><li>The order number attached to your email confirmation (including RAD.US.).</li><li>The zip code that was used for your shipping address.</li></ul>Key information:&#xA0;<ul id="isPasted"><li>Returns will incur a handling fee of $7 - this will be automatically deducted from the total refund amount.&#xA0;</li><li><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-size: 14px; font-family: Arial; font-style: normal;" id="isPasted">All returns should be made within 14 calendar days of delivery, with the returned items being unworn and in new condition</li><li><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-size: 14px; font-family: Arial; font-style: normal;" id="isPasted">Stock for exchanges aren&apos;t reserved until after a return has been processed by our warehouse team </li><li>For the full returns policy, see <a href="https://rad-global.com/policies/refund-policy">here</a>.</li></ul>UK Orders To start your return for UK orders, head to our returns portal: <a data-start="247" data-end="280" rel="noopener" target="_new" href="https://uk.rad-global.com/returns">https://uk.rad-global.com/returns</a> and include the following information:<ul data-start="321" data-end="458"><li data-start="321" data-end="401">The order number attached to your email confirmation (including RAD.UK.)</li><li data-start="402" data-end="458">The postcode that was used for your delivery address</li></ul>EU Orders To start a return for EU orders, please contact our support team at <a data-start="546" data-end="568" rel="noopener">support@rad-global.com</a> with your order details.Key information:<ul data-start="619" data-end="1014"><li data-start="619" data-end="730">UK returns will incur a restocking fee of &#xA3;4.99 &#x2013; this will be automatically deducted from your refund.</li><li data-start="731" data-end="781">EU returns will incur a 7&#x20AC; restocking fee.</li><li data-start="782" data-end="912">All returns should be made within 14 calendar days of delivery, with the returned items being unworn and in new condition.</li><li data-start="913" data-end="1014">Stock for exchanges isn&#x2019;t reserved until after a return has been processed by our warehouse team.</li></ul>For the full returns policy, see here. CA OrdersTo start your return, please email <a href="mailto:support@rad-global.com">support@rad-global.com</a> and include the following information:<ul><li>The order number attached to your email confirmation (including RAD.CA.).</li><li>The postal code that was used for your delivery address</li><li>Specify whether you want an exchange or a refund</li></ul>Key information:<ul id="isPasted"><li>Returns will incur a handling fee of $15 - this will be automatically deducted from the total refund amount.&#xA0;</li><li><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-size: 14px; font-family: Arial; font-style: normal;" id="isPasted">All returns should be made within 14 calendar days of delivery, with the returned items being unworn and in new condition</li><li><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-size: 14px; font-family: Arial; font-style: normal;" id="isPasted"><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-size: 14px; font-family: Arial; font-style: normal;" id="isPasted">Stock for exchanges aren&apos;t reserved until after a return has been processed by our warehouse team</li><li>For the full returns policy, see <a href="https://rad-global.ca/policies/refund-policy">here</a>.</li></ul> <style type="text/css" id="isPasted"></style>

How do I make a return?

Oh no! We’re sorry your order isn’t perfect. Could you please email support@rad-global.com with:. A photo of the issue. Your order number. We’ll take a look right away and make sure it’s sorted for you!

Oh no! We&#x2019;re sorry your order isn&#x2019;t perfect.Could you please email <a data-start="134" data-end="156" rel="noopener">support@rad-global.com</a> with:<ul data-start="167" data-end="221"><li data-start="167" data-end="195">A photo of the issue</li><li data-start="196" data-end="221">Your order number</li></ul>We&#x2019;ll take a look right away and make sure it&#x2019;s sorted for you!

There's a fault with the shoes I've ordered. What should I do?

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Returns & Exchanges

How do I make a return?

There's a fault with the shoes I've ordered. What should I do?