First pair of R.A.Ds?. First-time buyers of the R.A.D® ONE V2 or R.A.D® R-1 are eligible for an extended 30-day return policy from the date of delivery , no questions asked. US OrdersTo start your return, head to our returns portal https://rad-global

<span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" id="isPasted" style="font-size: 18px; font-family: Arial; font-style: normal;">First pair of R.A.Ds?&#xA0;<span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"> First-time buyers of the R.A.D&#xAE; ONE V2 or R.A.D&#xAE; R-1 are eligible for an extended&#xA0; 30-day return policy from the date of delivery , no questions asked.<ul><li style="font-size: 16px;">Applicable once per shoe model</li><li style="font-size: 16px;">Applied automatically at checkout</li><li style="font-size: 16px;">Available for US or UK customers only</li></ul>US Orders To start your return, head to our returns portal <a href="https://rad-global.com/returns">https://rad-global.com/returns</a>&#xA0;Key information:&#xA0;<ul id="isPasted"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Returns will incur a handling fee of $7 - this will be automatically deducted from the total refund amount.&#xA0;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-style: normal;" id="isPasted">All returns should be made within 14 calendar days of delivery, with the returned items being unworn and in new condition</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-style: normal;" id="isPasted">Stock for exchanges aren&apos;t reserved until after a return has been processed by our warehouse team </li></ul>UK Orders To start your return for UK orders, head to our returns portal: <a data-start="247" data-end="280" rel="noopener" target="_new" href="https://uk.rad-global.com/returns">https://uk.rad-global.com/returns</a>&#xA0;<ul><li data-start="165" data-end="319" style="font-size: 16px;">UK returns will incur a &#xA3;4.99 restocking fee&#xA0;</li><li style="font-size: 16px;">All returns should be made within 14 calendar days of delivery, with the returned items being unworn and in new condition.</li><li style="font-size: 16px;" id="isPasted"><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-family: Arial; font-style: normal;"><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-family: Arial; font-style: normal;">Stock for exchanges aren&apos;t reserved until after a return has been processed by our warehouse team</li></ul>EU Orders To start a return for EU orders, head to our returns poortal:&#xA0; <a data-fr-linked="true" href="https://rad-future-ltd.returnless.com/en/" id="isPasted">https://rad-future-ltd.returnless.com/en/</a>&#xA0;Key information:<ul><li data-start="733" data-end="781" style="font-size: 16px;">EU returns will incur a 7&#x20AC; restocking fee.</li><li data-start="733" data-end="781" style="font-size: 16px;">All returns should be made within 14 calendar days of delivery, with the returned items being unworn and in new condition.</li><li data-start="733" data-end="781" style="font-size: 16px;">Customers may choose to receive a refund to the original payment method or as account credit.</li></ul>CA Orders To start your return, please email <a href="mailto:support@rad-global.com">support@rad-global.com</a> and include the following information:<ul><li style="font-size: 16px;">The order number attached to your email confirmation (including RAD.CA.).</li><li style="font-size: 16px;">The postal code that was used for your delivery address</li><li style="font-size: 16px;">Specify whether you want an exchange or a refund</li></ul>Key information:<ul id="isPasted"><li style="font-size: 16px;">Returns will incur a handling fee of $15 - this will be automatically deducted from the total refund amount.&#xA0;</li><li style="font-size: 16px;"><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-family: Arial; font-style: normal;" id="isPasted">All returns should be made within 14 calendar days of delivery, with the returned items being unworn and in new condition</li><li style="font-size: 16px;"><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-family: Arial; font-style: normal;" id="isPasted"><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;First pair of R.A.Ds?\nIf you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically.&quot;}" style="font-family: Arial; font-style: normal;" id="isPasted">Stock for exchanges aren&apos;t reserved until after a return has been processed by our warehouse team</li></ul> <style type="text/css" id="isPasted"></style>

How do I make a return?

Oh no! We’re sorry your order isn’t perfect. Could you please email support@rad-global.com with:. A photo of the issue. Your order number. We’ll take a look right away and make sure it’s sorted for you!

Oh no! We&#x2019;re sorry your order isn&#x2019;t perfect.Could you please email <a data-start="134" data-end="156" rel="noopener">support@rad-global.com</a> with:<ul data-start="167" data-end="221"><li data-start="167" data-end="195">A photo of the issue</li><li data-start="196" data-end="221">Your order number</li></ul>We&#x2019;ll take a look right away and make sure it&#x2019;s sorted for you!

I think my shoes are faulty, what should I do?

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Returns & Exchanges

How do I make a return?

I think my shoes are faulty, what should I do?