How do I make a return?Updated 4 months ago
All returns should be made within 14 calendar days of delivery, with the returned items being unworn and in new condition.
First pair of R.A.Ds?
If you are purchasing your first pair of R.A.Ds you are eligible for an extended 30 day return policy from delivery - no questions asked. Applicable once per model of shoe. Applied automatically, available only to orders made on the US or UK site.
US Orders
- Returns will incur a handling fee of $7 - this will be automatically deducted from the total refund amount.
- For the full returns policy, see here.
To start your return, go to https://rad-global.com/returns and include the following information:
- The order number attached to your email confirmation (including RAD.US.).
- The zip code that was used for your shipping address.
UK & EU Orders
- UK returns will incur a restocking fee of £4.99 - this will be automatically deducted from your refund. EU returns will incur a 20€ restocking fee.
- For the full returns policy, see here.
To start your return for either UK or EU, go to https://uk.rad-global.com/returns and include the following information:
- The order number attached to your email confirmation (including RAD.UK.).
- The postcode that was used for your delivery address.
CA Orders
- Returns will incur a handling fee of $15 - this will be automatically deducted from the total refund amount.
- For the full returns policy, see here.
To start your return, please email [email protected] and include the following information:
- The order number attached to your email confirmation (including RAD.CA.).
- The postal code that was used for your delivery address.